If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Mason Brothers' Honey Limited within 30 days from date of dispatch of goods. Contact us with details of your claim. The following options will be made available:
- Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.
- Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited).
To start a return or refund, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us within 30 days of the dispatch of goods if the item is faulty, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received your return claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.